Call Center

Manage inbound, outbound, blended or multi-channel contact centers. Utilize IVR with speech recognition, multi-channel ACD, predictive dialer and customer relationship management (CRM) integrations. Include integrated workforce optimization capabilities and built-in call recording, agent scripting and quality monitoring components. Call centers can be up and running in a matter of days, since agents only need Internet- ready computers and headsets to get started.

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